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We've compiled a list of frequently asked questions about Quick Timesheets. If you have any more questions then just ask us. Who is Quick Timesheets designed for ?Quick Timesheets is designed for professional consultants and services businesses who need to keep track of time for client billing or within organisational project teams. Can I try the software before I buy ?Yes, you can try our online demo at any time. There is no sign-up required. The online demo is reset every hour and lets you sign in as both administrator and an example user account. Do my staff need a lot of training ?Creating a time-entry is as simple as dragging a new entry onto the timesheet calendar. If you are familiar with Microsoft Outlook or Google Calendar then you should find it a familiar way to enter timesheets. You can set up clients, tasks and start logging time in only a few minutes. What information can I track ?Quick Timesheets allows you to track a lot of descriptive information for each time entry. Each time entry has a:
Quick Timesheets provides a flexible bulk tagging feature that lets you assign invoice numbers, flag approval, or add other such reference information to a list of time entries. This enables a flexible workflow for common tasks such as invoicing or approving logged hours within your business. What browsers are supported ?Most modern, standards compliant browsers are compatible with Quick Timesheets. We support Internet Explorer (version 7 and above), Firefox (version 3 and above), Apple Safari and Google Chrome. How good is your support ?We believe in providing responsive, helpful support to all our customers. We will endeavour to respond to emails within 24 hours. If you have telephone support and call us, you will either get an immediate response or be contacted with a solution as soon as possible. We do not outsource our support and provide all assistance in-house. How easy it to extract my data ?If you need to extract information from Quick Timesheets you can export time entries in CSV format. If you have enabled your API key, you can download all information in XML or JSON format via our API. Is my data backed up in case of emergency ?Data is backed up nightly and written to multiple disks instantly. We can perform a full backup recovery in the event of a system-wide emergency. Our hosting platform has N+1 redundancy so even if one disk or server fails nothing will be lost and our service will be maintained. What is the minimum duration of a time entry ?The minimum duration of a time entry is 15 minutes (ie: "10am to 10:15am"). For most consulting and professional service businesses we find that 15 minutes minimum increments are more than sufficient and simplifies accounting and time-keeping. Can I import my existing timesheets ?Depending on your existing data fields, you can import all or some of your timesheet data into Quick Timesheets using our API. Currently the API does not support creation of clients or projects, so you will need to set up those fields via the website. We can also provide assistance through our 3rd party integration support partners, please contact us for further information. How can I integrate Quick Timesheets with JIRA ?You can use our free Atlassian JIRA connector to to record time entries against JIRA project IDs. You can then search on time entries within Quick Timesheets based on a JIRA project key or issue ID. Quick Timesheets will periodically syncronise a local cache of your JIRA projects and IDs so that you can assign a JIRA ID when creating a time entry. Can Quick Timesheets generate invoices ?Our philisophy is that Quick Timesheets is a timesheet platform, not an accounting system. With this in mind, we provides a free connector to Saasu accounting (see the next FAQ item). For other accounting systems such as MYOB we a recommend the following workflow:
Because every business uses different accounting and project management software, we also have a API that allows our customers to integrate Quick Timesheets into their existing systems. How can I export invoices to Saasu ?You can use our free Saasu connector to export time entries from QuickTimesheets directly into Saasu as Sales Invoices. You will need to enable web services in Saasu and enter your access key and file id into the settings in Quick Timesheets.
Once you have exported your time entries to Saasu, they will be automatically tagged wih the Saasu invoice ID. You can view a detailed walkthrough of exporting an invoice to Saasu on the Quick Timesheets blog. What permissions does Quick Timesheets have ?Quick Timesheets provides two user classes:
From our experience this permission set is suitable for individual contractors, small project teams, and businesses of up to 50 employees. If you require more permission tiers then please contact us with your needs. Can Quick Timesheets calculate overtime ?You can use Quick Timesheets to keep track of an employee's hours and calculate the overtime using your own methods. However, because the calculation of overtime is very specific to your industry, employment agreements, and workplace policies, we do not provide an in-built calculator. Can Quick Timesheets manage rostering ?Quick Timesheets is not designed to be a roster management tool. However you can schedule work by creating an entry type 'Scheduled' to differentiate time entries from completed work. Can you develop a feature for me?If you have an idea or a suggestion for Quick Timesheets, please let us know through our Support Community. Many feature requests can also be implemented via the Quick Timesheets API with assistance through our 3rd party integration support partners.
Got questions?
If you can't find what you're looking for in this FAQ, then just ask us and we'll be happy to assist. |
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